Errors

I am seeing ERROR_SYNC_FAILED in my log file. What does it mean?

Normally SNF will connect with our SYNC servers about once per minute. If there is network congestion or some other problem then the SYNC session might fail. It will be logged and a new session will be retried automatically.

The only way to correct this (or at least minimize it) is to reduce network congestion. You may not be able to do that ;-)

If this message appears only occasionally then there is no cause for concern.